ITSM Mobile App for End-Users and Technicians!
sigmaGO Solutions is proud to offer a refreshed mobile app experience for ITSM Service Management that will enable your mobile workforce to reach new levels of productivity. With sigmaGO Solutions you can update records and coordinate with coworkers, all from your mobile device. sigmaGO Solutions connects directly to your ITSM Instance and works with both ITSM-hosted and on-premise implementations. sigmaGO Solutions is a fast, easy-to-use solution that is designed to work seamlessly with ITSM. sigmaGO Solutions offers your mobile workforce the ability to perform faster, enhances customer service capabilities and reduces overall costs with the power of mobile connectivity.
Things Your Users Can Do With the sigmaGO Solutions
ITSM Mobile App
- Improve your SLA performance
- Allow your technicians to upload visual proof of work and automatically send invoices upon closing their calls
- Perform actions on any ticket! Add journal entries, close tickets, create new tickets, and much more including running One-Steps
- Run One-Steps, including One-Steps with prompts
- Take photos and screenshots via mobile devices and attach them to tickets
- Receive push notifications from ITSM on phones, which bring users directly into a record that requires attention or approval
- Manage approvals and leave approval or denial in comments
- Include reassignments
- Update statuses